Who we are
Salon Success is fundamentally a distribution company. We pick, pack and ship literally truckloads of shampoo bottles across the UK and Europe. But hey, anyone can do that! So what makes us different?
Relationships are at the heart of everything we do; we aim to be The Distributor of Choice to our salon and distributor partners across the globe, providing a true consultancy service backed up by extensive marketing and education programmes.
We are everything that your average distributor is not: fun, friendly, professional and innovative. We connect the right people with passion, programmes, products and a truly professional promise.
A little bit of history...
Salon Success was founded in 1979 by industry maverick, Leslie Spears. With a background in retailing and the automotive industry, Leslie had his first insight into the wonderful world of hairdressing in 1974. He discovered that the majority of hairdressers were poorly paid for their work, and while they had the creative skills necessary to be successful, they lacked the business skills to be sustainable.
Leslie decided to apply his business know how to the hairdressing industry and 3·6·5 Salon Education was born at his kitchen table (not literally of course, that would be messy). After holding the first event in London in June 1982, Leslie shared the message of 3·6·5 with such prolific hairdressing groups as Headmasters who are still members to this day.
1987 bought about a massive change to Salon Success towers after a meeting between Leslie and fledgling business owners Paul Mitchell and John Paul DeJoria led to the UK launch of the Paul Mitchell® brand.
In 1998, Salon Success outgrew its home, Vine Tree House in Wendover and moved to the beauteous building that is now Salon Success HQ in Aylesbury.
In the early 2000's, Leslie sold the business to the Beauty Systems Group, further cementing our place within the professional hairdressing industry as part of the wider Sally family alongside our siblings Salon Services and Sally Express.
Meet our Executive Management Group
Simon has been a part of the Salon Success family since his teens, working in a wide variety of teams from Finance to Marketing and the Distribution Centre. After graduating with a degree in Economics, Simon came to work in the business full time and so began his career and passion for the industry.
Over the years Simon has applied his knowledge and skills in many areas of the business, from working with our regional and overseas distributors, setting up new ventures in Europe and Australia, to working on Marketing projects and business development, and today holds the position of Managing Director.
As well as working on the development and strategy for Salon Success, Simon is part of the Sally Europe Leadership Group, bringing his wealth of industry knowledge and expertise in full service sales to salons to this key team.
Simon lives by the philosophy ‘do what’s right’, cultivating the culture that makes Salon Success such a unique and great place to come to work. The mission statement for Salon Success is: Have Fun • Make Money • Be Number One – a goal that Simon helps the company to realise. He is exceptionally passionate about the Team and takes little credit for the success of the company.
Away from the office, his other full time job as father to Gracie leaves him little time for his other passion, which is cricket.
Director of Publicity
Zoë joined Salon Success in 1997 working in the Marketing team, in 2007 she became Director of Publicity and is responsible for all our marketing centric teams; Design, Event Production, Marketing, Merchandising, PR & Digital and Promotions. As a Marketing and Education led business, Zoë enjoys the variety her role brings and getting involved in all aspects of the Company. When asked what she likes best about her role, she answers “Seeing the fantastic quality of work my Team produces and how it helps impact sales”.
Well organised (this lady loves a spreadsheet!), and a passionate custodian of all the brands Salon Success represents including our Company’s persona, one of Zoë’s strengths is in looking not only at the big picture but also every minute detail. Objectives, strategies, systems and standards are at the heart of everything she does, combining both her creative and mathematical side to grow the brands we work with.
Away from work, Zoë is a busy mum to two young children Phoebe and Jude and also enjoys travel, cooking and the odd glass of bubbles!
Director of Full Service Sales
After enjoying a career in Publishing, Catherine joined Salon Success in 2003 as part of our Sales Support team, managing the sales team on the road. As the portfolio of brands that Salon Success represents has evolved and expanded, so too has Catherine’s role. In 2018 she became Director of Full Service Sales and is responsible for our Club Services and Sales Support teams as well as the three Sales teams we have on the road.
Working closely with the Headmasters group, Catherine is responsible for nurturing the relationship and growing the business of this 60 salon strong group as well as juggling sales initiatives and growth for our three sales pillars; John Paul Mitchell Systems®, Kenra® and Matrix. With an exceptional analytical mind and an eye for detail, Catherine works very closely with our Business Development Manager, John Hurine.
Away from work, Catherine enjoys spending quality time with her friends and family.
Co-Director of 3∙6∙5 Education
Ken entered hairdressing immediately after leaving school, training and working as a stylist at a large salon in South London. He then spent a period of time working in sales and business management but eventually returned to his true passion. Ken opened his first salon over 30 years ago
with great success, after experiencing difficulties in his third salon, he joined 3•6•5 wanting new ideas to thrive in the ‘High Street Jungle’.
Respected as a passionate member for many years, Ken was invited to become part of the coaching team where his knowledge in all aspects of business proved invaluable. In 2008, Ken became Director of 3•6•5 Education, where today he enjoys developing the ever evolving education programme as well as helping members with their day to day challenges.
Ken is a respected industry figure outside of our business too, regularly presenting at industry events such as Salon Smart and Salon International, has a monthly column in Creative Head magazine and has been a guest speaker for JPMS in the USA. When he needs a well earned break from
the limelight Ken likes to spend time at his bolt hole in southern Spain to relax and top up his tan. Ken also has a passion for driving large vehicles (strange but true!)
Co-Director of 3∙6∙5 Education/Director of Key Accounts
Em joined Salon Success in 1990 straight out of sixth form, she originally wanted to be an accountant however as a nerd at heart, she discovered a passion for IT and all things technical. After graduating in Software Engineering at university, Em worked as part of our IT Team and then as Director of MIS until 2018 when we made the transition to Sally Europe and the IT function was consolidated across the group.
Today Em’s role sees her sharing the leadership and business development for 3•6•5 with Ken. She continues to own the relationship with our special customers who have large ecommerce websites, while also facilitating the changes the business is undergoing in becoming part of the
Sally Europe group.
Calm and logical, Em loves being presented with a challenge. When asked what she likes best about her Salon Success family she says, “Our inherent ability to face challenges in a positive way – we have a culture of being resilient and tenacious. As with all families, there are good times and bad, but in the end you feel a sense of belonging and a desire to want to be a part of everything. The next adventure is only ever around the corner.”
Mum to two ‘young men’, Em enjoys juggling a very full life so when she does get a little ‘me time’ she enjoys walking, reading and resting!
Meet some of our Salon Success family
As featured in Creative Head magazine
Regional Sales Manager
“I love to listen to our salon owners. Their wise words and challenges guide us around our portfolio and services to help them achieve a happy team and solve their business problems. Our extensive training on retail and understanding of the salon economies helps salons to compete on the high street, alongside the big players, building our advice on facts to give confidence.
“No two days are the same for our team. The best part though is whatever the diagnosis, we have the support system available for our customers. The team of specialists in our friendly offices plus our Salon Success professional login website accessible 24/7 means salons never have to be alone. As our salon ‘GP’ and trusted adviser, I’m here to help make things better.”
Business Development Manager
“I’m responsible for identifying and developing relationships with new and existing salons, working with and supporting our Salon Business Consultants on the road to provide the best service in the industry. We place a strong focus on helping salons to achieve the right volume and mix of products on the shelf using effective planograms – we know that volume retail equals volume sales and getting this right can help pay the salon rent!
“Building salon relationships is really important to me and makes my job so enjoyable. We have a very loyal client base and tailor our services to each individual salon – working together to create a profitable retail business with the brands we represent.”
Club Services Manager
“The Salon Success culture is about ordinary people doing extraordinary things as often as possible. Club Services is on call to offer friendly help and advice and welcome you to the extraordinary world of Salon Success. Our Club Services team members have varied backgrounds within the industry, all sharing the same passion to deliver a high quality support to our customers. We work hard to build relationships with our salons enabling us to offer a more personalised experience to suit the needs of their business.
“Being at the heart of Salon Success allows me to have direct contact with customers and to keep them up-to-date with the latest products, promotions and events. We care about the work we do and the people we do it for.”
PR & Digital Manager
“We want to offer our salon partners a choice when it comes to working with us and their guests. We strive to be our salon partners’ biggest and best business relationship, which means providing them with more than just products.
“Our Club Services team and Salon Business Consultants are always on hand to offer advice, however, even out of office hours our salons can turn to our professional website.
“With crucial information and business advice, key marketing and PR tools, free downloads and a social media kit, we have everything a salon needs to create a 360-degree marketing campaign for each of the 20 professional-only hair and beauty brands within our portfolio.”
“From the Salon Success warehouse we endeavour to maintain a personal service for our salons. As a business we understand the importance for salons to have the products available for their clients, often at very short notice, especially for their colour clients.
“Provided the order reaches our Distribution Centre by 2.30pm, we always aim for a next day delivery service. In extremely urgent cases we will break the system, often dispatching an order just as the delivery truck is about to depart! The customer is always our number one focus – they can count on Salon Success to provide exactly what they need, when they need it!”
Show & Events Production Manager
“At Salon Success we try to cover everything and I believe with our extensive range of training and shows we can help our salons take their business to another level. It’s not only about learning a new haircut or colouring technique, we want our stylists to take what they learn back to their team and grow their column business. We like to think of it as LUST: Learn it, Use it, Share it, Teach it!
“We love to take our education expertise on the road and offer regional education ranging from all-singing-and-dancing hands-on events to small intimate classes for eight to 10 people. If our salon owners would prefer education delivered in salon, we also offer that with a range of cutting and colour formats with our education team. I truly believe this is why we are the distributor of choice.”
Find out more about Salon Success
Being ‘crazy on purpose’ is second nature to us at Salon Success, but we mean crazy in a good way. We have crazy standards and crazy expectations that we hope will make you crazy about working with us!
The aim of Salon Source is to provide you valuable business information and ideas to help you prepare for seasonal trends, educating your team, getting started on social and everything you need to keep your business on top of its game!
Peace, Love and Happenings
Take at look at the inspirational blog from Paul Mitchell® founder John Paul DeJoria.
A big part of our culture is giving back and helping those around us. Take a look at some of the charity work we've been involved in.
Guidelines to Greatness
The backbone of everything we do, take a closer look at our guidelines to greatness.