BIG brands, BIG heart
Serving the Hairdressing Industry for 42 Years
Salon Success; the clue is in our name. We want you to be successful. And by the way we want to help you make more money while making your day more fun, rewarding and profitable. Arguably the friendliest people in the biz, we believe in building relationships and that’s why our Salon Success icon is a representation of a hug (all together now, ahhh).
A little bit of history...
Salon Success was founded in 1979 by industry maverick, Leslie Spears. With a background in retailing and the automotive industry, Leslie had his first insight into the wonderful world of hairdressing in 1974. He discovered that the majority of hairdressers were poorly paid for their work, and while they had the creative skills necessary to be successful, they lacked the business skills to be sustainable.
Leslie decided to apply his business know how to the hairdressing industry and 3·6·5 Salon Education was born at his kitchen table. After holding the first event in London in June 1982, Leslie shared the message of 3·6·5 with such prolific hairdressing groups as Headmasters who are still members to this day.
In 1987 after a meeting between Leslie and fledgling business owners Paul Mitchell and John Paul DeJoria, Paul Mitchell® was launched on UK shores.
In 1998, Salon Success outgrew its home, Vine Tree House in Wendover and moved to Millennium Point in Aylesbury.
In the early 2000's, Leslie sold the business to the Beauty Systems Group, further cementing our place within the professional hairdressing industry as part of the wider Sally Europe family alongside our sister companies Salon Services, Sally Express, Pro Duo and Sinelco.
2020, brings more change with an office move (during a global pandemic no less, talk about timing) from Millennium Point to our new home at The Future Centre in Aylesbury.
Meet our Executive Management Group
Simon has been a part of the Salon Success family since his teens, working in a wide variety of teams from Finance to Marketing and the Distribution Centre. After graduating with a degree in Economics, Simon came to work in the business full time and so began his career and passion for the industry.
Over the years Simon has applied his knowledge and skills in many areas of the business, from working with our regional and overseas distributors, setting up new ventures in Europe and Australia, to working on Marketing projects and business development, and today holds the position of Managing Director.
As well as working on the development and strategy for Salon Success, Simon is part of the Sally Europe Leadership Group, bringing his wealth of industry knowledge and expertise in full service sales to salons to this key team.
Simon lives by the philosophy ‘do what’s right’, cultivating the culture that makes Salon Success such a unique and great place to come to work. The mission statement for Salon Success is: Have Fun • Make Money • Be Number One – a goal that Simon helps the company to realise. He is exceptionally passionate about the Team and takes little credit for the success of the company.
Away from the office, his other full time job as father to Gracie leaves him little time for his other passion, which is cricket.
Director of Publicity
Zoë joined Salon Success in 1997 working in the Marketing team, in 2007 she became Director of Publicity and is responsible for all our marketing centric teams; Design, Event Production, Marketing, Merchandising, PR & Digital and Promotions. As a Marketing and Education led business, Zoë enjoys the variety her role brings and getting involved in all aspects of the Company. When asked what she likes best about her role, she answers “Seeing the fantastic quality of work my Team produces and how it helps impact sales”.
Well organised (this lady loves a spreadsheet!), and a passionate custodian of all the brands Salon Success represents including our Company’s persona, one of Zoë’s strengths is in looking not only at the big picture but also every minute detail. Objectives, strategies, systems and standards are at the heart of everything she does, combining both her creative and mathematical side to grow the brands we work with.
Away from work, Zoë is a busy mum to two young children Phoebe and Jude and also enjoys travel, cooking and the odd glass of bubbles!
Director of Full Service Sales
After enjoying a career in Publishing, Catherine joined Salon Success in 2003 as part of our Sales Support team, managing the sales team on the road. As the portfolio of brands that Salon Success represents has evolved and expanded, so too has Catherine’s role. In 2018 she became Director of Full Service Sales and is responsible for our Club Services and Sales Support teams as well as the three Sales teams we have on the road.
Working closely with the Headmasters group, Catherine is responsible for nurturing the relationship and growing the business of this 60 salon strong group as well as juggling sales initiatives and growth for all our sales pillars. With an exceptional analytical mind and an eye for detail, Catherine works very closely with our Business Development Manager, John Hurine.
Away from work, Catherine enjoys spending quality time with her friends and family.
Co-Director of 3∙6∙5 Education
Ken entered hairdressing immediately after leaving school, training and working as a stylist at a large salon in South London. He then spent a period of time working in sales and business management but eventually returned to his true passion. Ken opened his first salon over 30 years ago
with great success, after experiencing difficulties in his third salon, he joined 3•6•5 wanting new ideas to thrive in the ‘High Street Jungle’.
Respected as a passionate member for many years, Ken was invited to become part of the coaching team where his knowledge in all aspects of business proved invaluable. In 2008, Ken became Director of 3•6•5 Education, where today he enjoys developing the ever evolving education programme as well as helping members with their day to day challenges.
Ken is a respected industry figure outside of our business too, regularly presenting at industry events such as Salon Smart and Salon International, has a monthly column in Creative Head magazine and has been a guest speaker for JPMS in the USA. When he needs a well earned break from
the limelight Ken likes to spend time at his bolt hole in southern Spain to relax and top up his tan. Ken also has a passion for driving large vehicles (strange but true!)
Co-Director of 3∙6∙5 Education/Director of Key Accounts
Em joined Salon Success in 1990 straight out of sixth form, she originally wanted to be an accountant however as a nerd at heart, she discovered a passion for IT and all things technical. After graduating in Software Engineering at university, Em worked as part of our IT Team and then as Director of MIS until 2018 when we made the transition to Sally Europe and the IT function was consolidated across the group.
Today Em’s role sees her sharing the leadership and business development for 3•6•5 with Ken. She continues to own the relationship with our special customers who have large ecommerce websites, while also facilitating the changes the business is undergoing in becoming part of the
Sally Europe group.
Calm and logical, Em loves being presented with a challenge. When asked what she likes best about her Salon Success family she says, “Our inherent ability to face challenges in a positive way – we have a culture of being resilient and tenacious. As with all families, there are good times and bad, but in the end you feel a sense of belonging and a desire to want to be a part of everything. The next adventure is only ever around the corner.”
Mum to two ‘young men’, Em enjoys juggling a very full life so when she does get a little ‘me time’ she enjoys walking, reading and resting!
Guidelines to Greatness
The backbone of everything we do, take a closer look at our guidelines to greatness.
Salon Success is a business that firmly believes in giving back. Whether that is to our local community, our industry or our planet.
Plastic Oceans UK
Plastic Oceans UK, established in 2009, was the first NGO to raise awareness about the impact of plastic pollution on our ocean. Their work is based on proven science and their own experience. Plastic Oceans inspire people to make real-life positive changes to prevent ocean plastic pollution. In 2019 we donated £10,000 from the sales of our Paul Mitchell® retail bags to Plastic Oceans.
Hair & Beauty Charity
Salon Success is dedicated to supporting our industry - together we’re better. In light of how hard the coronavirus pandemic has hit our industry, we have made an initial donation of £7,000 from the sales of our Paul Mitchell® retail bags. A massive thank you to our wonderful customers as without you, we could not do this.
The Diana Award Anti-Bullying
In 2017/2018 we partnered with The Diana Award's Anti-Bullying campaign. Through sales of the Neon® brand and our Paul Mitchell® retail bags we donated £20,000. In addition we created a squad of anti-bullying ambassadors that shared their stories through an integrated social media campaign and provided salons with their own anti-bullying tool kits.
Cruelty Free International
Cruelty Free International works to end animal experiments worldwide. They challenge decision-makers to make a positive difference for animals, and champion better science and cruelty free living. In 2016 we partnered with CFI to donate over £11,000 through the sales of our Paul Mitchell® retail bags, and held a press conference with John Paul DeJoria, co-founder of John Paul Mitchell Systems® to speak about the importance of cruelty free beauty.
Through the sales of the Tea Tree brand, John Paul Mitchell Systems® have committed to plant 1 million trees in partnership with Reforest'Action. To further cement this commitment, in 2015 we donated over £18,500 to Reforest'Action through the sales of our Paul Mitchell® retail bags.
Pancreatic Cancer Research Fund
Pancreatic Cancer Research Fund is the national charity dedicated exclusively to supporting research to improve diagnosis and treatment of pancreatic cancer. The fight against Pancreatic Cancer is one close to our hearts, co-founder of John Paul Mitchell Systems®, Paul Mitchell, sadly lost his battle with the disease in 1989. In 2015 we donated almost £13,500 to PCRF through the sales of our Paul Mitchell® retail bags.