Our Mission

Have fun·Make money·Be number one.

The customer experience is at the heart of what we do and through education our goal is for every salon guest to experience great service and a professional recommendation of products just for them to take home.  Our salon customers benefit from Salon Business Consultants, we do not employ ‘reps’, who help create profitable business partnerships together.  Our consultants work together with our Club Services team and Distribution Centre to bring you next day delivery wherever possible, backed up with great advice, assistance and the friendliest service in the industry.

For John Paul DeJoria, producing the highest quality professional hair care available is simply not enough. Paul Mitchell® is (and always will be) dedicated to making our world a more beautiful place. We were the first professional beauty company to stand up against animal testing, and we’ve long been a leader in the global effort to protect consumers from tampered products. It’s easy to see that our commitment to caring for people and the planet is a driving force in everything we do.

John Paul DeJoria

Some things never change. Paul Mitchell Co-founder and CEO John Paul DeJoria and Co-owner Angus Mitchell still steer our company according to its original vision. Despite offers from public corporations to sell Paul Mitchell, they refuse because of our initial vow to stand by the professional beauty industry. It’s their passion, talent and inspirational leadership that continues to make Paul Mitchell one of the most recognized and respected names in the industry.

Testimonials

Our Club Services team asked our customers what they most like about working with us.  Here’s what they said...

“Of all the companies I’ve ever dealt with over the years, Paul Mitchell is by far the best; the service and the education is fantastic”.  Justin Coleman

“Club Services is always 100% and consistently good.  In 10 years they have always been happy and helpful”.  David Youll

“Good education, quick delivery.  Really pleasant to deal with, other suppliers are not like this!”  Roccola.

“Compared to other companies the orders come quickly, and I enjoy the personal service.  POP is good, like the offers and love the fact you give extra discount to 365 members”.  New Wave

“Good customer service, POP excellent, back up from my consultant is brilliant.  You also understand my business and care about it compared to other companies who are only interested in themselves”.  Soap Hairdressing

“Orders are on time, if they don’t know something they will always find out and get back to us asap.  Amazing, fantastic team, communication excellent, and all singing off the same hymn book”.  Mojo’s

“I like the seasonal imagery and the back up I get from my consultant, and the buzz and excitement you create”.  Keith Graham

“Love doing orders with you as with other companies I don’t feel they want to speak to me or be there!  You are all helpful and friendly”.  Crowns

“They always keep that personal contact.  They make us feel individual, we appreciate they have many salons to call, but are always personal and don’t call just for orders.”  Topcuts

“Love the fact that if I forget something when ordering I get a prompt, whether it’s posters, brochures, or using my Signature Points”.  Fig

“Update calls to us are great to remind me to order, and I get prompts to buy into offers, brochures etc.  The POP & shelf talkers are fab”.  Hair Tek

View our interactive timeline