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Terms and Conditions

General These Terms and Conditions govern this Site.

Your access or use of this Site shall be deemed to be your acknowledgement that you agree with these Terms and Conditions. Do not access or use this Site if you do not agree with these Terms and Conditions.

No warranties on completeness and accuracy
THIS SITE AND THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATED TO SALON SUCCESS LTD AND/OR THE PRODUCTS AND SERVICES SUPPLIED BY SALON SUCCESS LTD (FURTHER CALLED "THE INFORMATION") ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS ONLY. SALON SUCCESS LTD DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, SUCH AS FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT, ACCURACY, RELIABILITY OR COMPLETENESS OF THE SITE NOR DOES SALON SUCCESS LTD WARRANT THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF COMPUTER "VIRUSES". THIS SITE MAY INCLUDE PUBLICATIONS WITH TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS THAT MAY BE CORRECTED AT SALON SUCCESS LTD'S SOLE DISCRETION. CORRECTIONS AND CHANGES MAY BE INCORPORATED INTO THIS SITE AT ANY LATER DATE. SALON SUCCESS LTD MAY AT ANY TIME MAKE MODIFICATIONS, IMPROVEMENTS AND/OR CHANGES TO THE TERMS AND CONDITIONS OR THE INFORMATION DISPLAYED ON THIS SITE OR THE PRODUCTS AND SERVICES REFERRED TO WITHIN.

Liability disclaimer
IN NO EVENT SHALL SALON SUCCESS LTD OR ANY OF ITS CONTRACTORS BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES, WHATSOEVER RESULTING FROM ACCESS OR USE, OR INABILITY TO ACCESS OR USE THE SITE OR ARISING OUT OF ANY MATERIALS, QUALIFICATIONS OR RECOMMENDATIONS AND ANY INFORMATION ON THIS SITE. LINKS TO THIS SITE MAY CONTAIN LINKS TO OR REFERENCES TO OTHER WEB SITES. WHEN YOU ACTIVATE ANY OF THESE YOU WILL LEAVE THE PAUL MITCHELL UK WEB SITE. AS THE INTERNET IS MAINTAINED, INDEPENDENTLY AT THOUSANDS OF SITES AROUND THE WORLD, THE INFORMATION ACCESSED MAY ORIGINATE OUTSIDE THE BOUNDARIES OF THIS SITE ON WHICH INFORMATION SALON SUCCESS LTD HAS NO CONTROL. THEREFORE, SALON SUCCESS LTD SHALL HAVE NO OBLIGATION OR RESPONSIBILITY REGARDING THE CONTENT DERIVED, OBTAINED, ACCESSED WITHIN, THROUGH OR OUTSIDE THIS SITE. YOU AGREE NOT TO ADD, ALTER, SUBSTITUTE OR AMEND PARTIALLY OR IN WHOLE ANY INFORMATION DISPLAYED BY SALON SUCCESS LTD.

ON THIS SITE. Intellectual Property protection the materials displayed on this Site, including without limitation all editorial materials, informational text, photographs, illustrations, artwork and other graphic material, names, logos, trademarks and other marks, are the property of Salon Success Ltd or licensors and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use.

YOU AGREE NOT TO reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Salon Success Ltd. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or any other intellectual property right of Salon Success Ltd or any third party, to any such information, data, products or services. Unless otherwise specified, the materials on this web site are directed solely at those who access this web site from the United Kingdom mainland.

Salon Success Ltd makes no representation that any product or services referred to in the materials on this web site are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Comments and communications information delivered to this Site (via posting, electronic mail or otherwise) should not be considered by you to be confidential. Salon Success Ltd shall not be responsible to keep such information confidential nor shall Salon Success Ltd be liable for any use or disclosure thereof. All such information is, and shall remain, the sole and exclusive property of Salon Success Ltd and may be used for any purpose whatsoever, commercial or otherwise, without compensation. Salon Success Ltd would welcome your comments on the Site or on our products, but Salon Success Ltd is not seeking any unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products.

Applicable law and jurisdiction These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of England and Wales. Disputes arising here from are exclusively subject to the jurisdiction of competent Courts of England. This exclusion of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Salon Success Ltd or any of its employees or agents.

IMPORTANT

Please read these terms and conditions carefully before using the Salon Success ("we" or "us") website. By using the Salon Success website you are agreeing to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights.

Privacy Policy

Please make sure that you have read and understood our Privacy Policy which explains how we use, process and protect any information you provide to us.

1a. Personal Information
Personal information collected for purposes of this Privacy Policy, "personal information" means any information by which you can be personally identified, and includes your name, address, telephone number, e-mail address, account number and similar information. Salon Success Ltd. generally collects personal information only when you voluntarily submit such personal information to us, for example by submitting a comment or inquiry or completing a registration form.

1b. Use and Retention of Personal Information
It is Salon Success Ltd’s policy to maintain all personal information as confidential and to use such personal information only for the following purposes:
For the specific purpose for which it was volunteered (for example to submit a comment, receive account information, purchase products, apply for employment, enter a promotion or competition, etc.); to track our visitors' use of the Sites for internal market research and to notify our visitors of updates to the Site or promotional product opportunities. From time to time we may send you information relating to products, offers or competitions offered by us where we have your consent. We will not pass on any Personally Identifiable Information we collect (including your email address) to third parties unless we have your consent. You may unsubscribe to receive communications from third parties or us at any time. It is Salon Success Ltd’s policy to keep personal information only for so long as needed for such purposes. Salon Success Ltd does not sell, rent or otherwise distribute to third parties personal information about visitors to the Site, except as needed for Salon Success Ltd to provide the services for which such information was volunteered. However, the Site contains links to sites controlled by, and pages maintained by, independent third parties. Salon Success Ltd does not control use of information provided to such third parties. If you access other sites using the links provided, the operators of these sites may collect information from you which will then be used by them in accordance with their privacy policy, which may differ from ours. Authorized third parties may need access to some of your personal information to provide the services for which you provided such information. It is Salon Success Ltd’s policy to provide to third parties only that amount of personal information that they require to complete the requested service or transaction. Given the global nature of the Internet, using the Internet to collect and process Personal Data usually involves the transmission of data on an international basis. By browsing the Site and communicating electronically with us, you agree that we may export Personal Data to one or more of our offices in other countries and process it there in accordance with this policy. Although data may be held in countries that do not have strict data privacy laws, we do take steps to maintain the privacy and security of your Personal Data.

1c. Protection of Children's Privacy
Salon Success Ltd does not knowingly collect personal information from children. If Salon Success Ltd becomes aware that it has inadvertently gathered personal information from a child, we will delete that information from our system.

1d. Access Rights
You have a right to review personal information about you that is held by Salon Success Ltd. To obtain a copy of your personal information, or to request deletion of all personal information about you in Salon Success Ltd’s possession e-mail us.

1e. Cookies
A "cookie" is a small piece of information sent by a web server to a web browser that enables the server to collect information back from the browser. We use "cookies" to identify you when you visit the Site (our server recognizes information regarding your domain name or access provider and e-mail address) to understand how you and other visitors use the Site so that we can serve you better. Most Web browsers automatically accept cookies but you can usually change your browser to prevent this.

2. Intellectual Property
The entire content of this website including but not limited to images, illustrations, designs, icons, photographs and written materials is subject to copyright, trademarks and other intellectual property rights and is owned or controlled or licensed to Salon Success Ltd.

 You may only download or copy the materials on the website for the use as which they are intended, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such materials.

3. Linking to our site
You may link to our page home. Provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. Where relevant, the website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. If you wish to make any use of material on our site other than set out above, please address your request to info@salon-success.co.uk

4. Links from our site
The Salon Success website may include links to other third party websites or material which are beyond our control. When you activate any of these, you will leave the Salon Success website. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

5. Viruses, hacking and other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

6. Prices
It is our intention to keep our website up to date and error free. Prices may change over time and there may be occasions when prices are incorrect and differ from your previous booking(s). Correct prices will be invoiced to you at the prices on the date when you placed your order, and that was confirmed via email. All prices exclude VAT. Promotions and prices you see in this website are not available at stockists salons and vice versa.

7. Availability
All events are subject to limited number of places.This website booking function is directed only at Paul Mitchell® salon stockists and stylists accessing the website in the United Kingdom.

8. Bookings and Acceptance
All bookings will be subject to our acceptance of the booking. You consent to us notifying you via your email address provided on registration about your booking. When you submit your booking you will receive an automatic return email notifying you that we are processing your booking. Please notify us immediately via telephone by calling 0845 659 0011, or via email on customerservice@pmstylistclub.co.uk if your booking is incorrect or if you wish to cancel your booking.

9. Payment
You can pay by Mastercard, Visa Credit card or debit card. We are sorry we cannot at this present time accept American Express. Our liability to you will not exceed the total price charged for your order.

10. Cancellations
We would like you to be happy with your purchase, however if you are dissatisfied:
You have the right to cancel your booking by contacting Club Services on 0845 659 0011 to specify what you wish to amend or cancel. We will refund you within 30 days of your notice of cancellation.  We will not refund you if you cancel your event within 2 weeks prior to the event date or fail to attend. If an event is cancelled by Salon Success Ltd. you will be subject to a full refund of the event ticket price.

11. Our Right to Cancel
Where prices are incorrect due to a typographical error in the pricing information we reserve the right to cancel your booking. We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. We will notify you by email and will replace or refund any monies paid within 30 days of your order.

12. Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: · All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. · Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: a. loss of income or revenue; b. loss of business; c. loss of profits or contracts; d. loss of anticipated savings; e. loss of data; f. loss of goodwill; g. wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

13. General
We reserve the right to amend these terms and conditions from time to time by amending this page. You are expected to check this page from time to time to take notice of the changes we made, as they are binding on you. We may transfer or assign our rights and liabilities referred to in these terms and conditions. You may not transfer any rights or liabilities arising out of your use of this website.

A person who is not party to these terms and conditions shall have no right to enforce any term under the Contracts (Right of Third Parties) Act 1999.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Where there is a dispute, you agree the dispute will be settled in the exclusive jurisdiction of the English courts.

14. Customer Services
Any notice, enquires or complaints should be made via email to customerservice@Salon Success. Salon Success website is a website generated by Salon Success Ltd. Trading address: Unit 1-2 Millennium Point, Broadfields, Aylesbury, Buckinghamshire HP19 8YH. We are registered in England and Wales and have our registered of at Inspired
Easthampstead Road BRACKNELL RG12 1YQ  Number: 1963398.

Salon Success

Anti-Corruption and Bribery Policy

Salon Success has a mission ‘to change the world of hairdressing by being Number One in any market we enter’. We can only achieve this by building and maintaining our reputation, both with our team, customers, and suppliers, and with the community we interact with both in the UK and overseas. Our reputation’s protection depends on all of us acting with the highest personal, ethical and corporate standards, and ensuring that our decisions and actions support our mission and values. We are founded on principles of integrity and trust, and of ‘good people achieving good things in good ways’. In line with this, both I as Managing Director and the rest of the Executive Management Group are 100% committed to doing what is right. We have a zero tolerance to any unethical or illegal activities. This extends not only to our direct Team, but to our expectations of customers, suppliers and distribution partners.

Simon Tickler
Managing Director

Anti-Corruption and Bribery Policy

June 2011

1. POLICY STATEMENT

1.1 It is our policy to conduct all of our business in an honest and ethical manner. We take a zero tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

1.2 We will uphold all laws relevant to countering bribery and corruption. However, we remain bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

1.3 The purpose of this policy is to:
(a) set out our responsibilities, and of those working for us, in observing and upholding our position on bribery and corruption; and
(b) provide information and guidance to those working for us on how to recognise and deal with bribery and corruption issues.

1.4 Bribery and corruption are punishable for individuals by up to ten years' imprisonment and if we are found to have taken part in corruption we could face an unlimited fine, be excluded from tendering for public contracts and face damage to our reputation. We therefore take our legal responsibilities very seriously.

1.5 We have identified that the following are particular risks for our business:

  • Gifts and Hospitality
  • Procurement
  • Associated Persons

We are not aware of any facilitation payments but we are will inform our distributors of our zero tolerance on bribery and obtain comfort that they operate in the same manner and that they do not make facilitation payments.

1.6 In this policy, third party means any individual or organisation you come into contact with during the course of your work for us, and includes actual and potential clients, customers, suppliers, distributors, business contacts, agents, advisers, and government and public bodies, including their advisors, representatives and officials, politicians and political parties.

2. WHO IS COVERED BY THE POLICY?
This policy applies to all individuals working at all levels and grades, including senior managers, officers, directors, employees (whether permanent, fixed-term or temporary), consultants, trainees, seconded staff, homeworkers, casual workers and agency staff, volunteers, interns, agents, sponsors, or any other person associated with us, or any of our subsidiaries or their employees, wherever located (collectively referred to as Team Members in this policy).

3. WHAT IS BRIBERY?
A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage.

Examples:
Offering a bribe
You offer a potential client tickets to a major sporting event, but only if they agree to do business with us. This would be an offence as you are making the offer to gain a commercial and contractual advantage. We may also be found to have committed an offence because the offer has been made to obtain business for us. It may also be an offence for the potential client to accept your offer.

Receiving a bribe
A supplier gives your nephew a job, but makes it clear that in return they expect you to use your influence in our organisation to ensure we continue to do business with them. It is an offence for a supplier to make such an offer. It would be an offence for you to accept the offer as you would be doing so to gain a personal advantage.

Bribing a foreign official
You arrange for the business to pay an additional payment to a foreign official to speed up an administrative process, such as clearing our goods through customs.
The offence of bribing a foreign public official has been committed as soon as the offer is made. This is because it is made to gain a business advantage for us. We may also be found to have committed an offence.

4. GIFTS AND HOSPITALITY
Any and all Gifts and Hospitality will comply with the Gifts and Hospitality Policy in Schedule 2.

5. FACILITATION PAYMENTS AND KICKBACKS
5.1 We do not make, and will not accept, facilitation payments or "kickbacks" of any kind. Facilitation payments are typically small, unofficial payments made to secure or expedite a routine government action by a government official. They are not commonly paid in the UK, but are common in some other jurisdictions.

5.2 If you are asked to make a payment on our behalf, you should always be mindful of what the payment is for and whether the amount requested is proportionate to the goods or services provided. You should always ask for a receipt which details the reason for the payment. If you have any suspicions, concerns or queries regarding a payment, you should raise these with the compliance manager.

5.3 Kickbacks are typically payments made in return for a business favour or advantage. All team members must avoid any activity that might lead to, or suggest, that a facilitation payment or kickback will be made or accepted by us.

6. DONATIONS
We do not make contributions to political parties. We only make charitable donations that are legal and ethical under local laws and practices. No donation must be offered or made without the prior approval of your manager or the compliance manager and must be logged appropriately.

7. YOUR RESPONSIBILITIES
7.1 You must ensure that you read, understand and comply with this policy.

7.2 The prevention, detection and reporting of bribery and other forms of corruption are the responsibility of all those working for us or under our control. All team members are required to avoid any activity that might lead to, or suggest, a breach of this policy.

7.3 You must notify your manager or the compliance manager or the confidential helpline as soon as possible if you believe or suspect that a conflict with this policy has occurred, or may occur in the future. For example, if a client or potential client offers you something to gain a business advantage with us, or indicates to you that a gift or payment is required to secure their business. Further "red flags" that may indicate bribery or corruption are set out in Schedule 1.

7.4 Any employee who breaches this policy will face disciplinary action, which could result in dismissal for gross misconduct. We reserve our right to terminate our contractual relationship with other team members if they breach this policy.

8. RECORD KEEPING
8.1 We must keep financial records and have appropriate internal controls in place which will evidence the business reason for making payments to third parties.

8.2 You must declare and keep a written record of hospitality or gifts accepted or offered in accordance with the Gifts and Hospitality policy in Schedule 2, which will be subject to managerial review.

8.3 You must ensure all expenses claims relating to hospitality, gifts or expenses incurred to third parties are submitted in accordance with our expenses process and specifically record the reason for the expenditure.

8.4 All accounts, invoices, memoranda and other documents and records relating to dealings with third parties, such as clients, suppliers and business contacts, should be prepared and maintained with strict accuracy and completeness. No accounts must be kept "off-book" to facilitate or conceal improper payments.

9. HOW TO RAISE A CONCERN
You are encouraged to raise concerns about any issue or suspicion of malpractice at the earliest possible stage. If you are unsure whether a particular act constitutes bribery or corruption, or if you have any other queries, these should be raised with your line manager or the compliance manager or through the confidential helpline. Concerns should be reported by following the procedure set out in our Whistleblowing Policy or through the confidential helpline. A copy of our Whistleblowing Policy can be found at Section 2.13 of the Team Handbook.

10. WHAT TO DO IF YOU ARE A VICTIM OF BRIBERY OR CORRUPTION
It is important that you tell the compliance manager or the confidential helpline as soon as possible if you are offered a bribe by a third party, are asked to make one, suspect that this may happen in the future, or believe that you are a victim of another form of unlawful activity.

11. PROTECTION
11.1 Team Members who refuse to accept or offer a bribe, or those who raise concerns or report another's wrongdoing, are sometimes worried about possible repercussions. We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken.

11.2 We are committed to ensuring no one suffers any detrimental treatment as a result of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or other corruption offence has taken place, or may take place in the future. Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern. If you believe that you have suffered any such treatment, you should inform the compliance manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure, which can be found at Section 7.3.2 of the Team Handbook.

12. TRAINING AND COMMUNICATION
12.1 Training on this policy forms part of the induction process for all new Team Members. All existing Team Members will receive regular, relevant training on how to implement and adhere to this policy, through the intranet, team focus meetings and any other meetings required.

12.2 Our zero tolerance approach to bribery and corruption must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and as appropriate thereafter.

13. WHO IS RESPONSIBLE FOR THE POLICY?
13.1 The board of directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

13.2 The compliance manager has primary and day-to-day responsibility for implementing this policy, and for monitoring its use and effectiveness. Management at all levels are responsible for ensuring those reporting to them are made aware of and understand this policy and are given adequate and regular training on it.

14. MONITORING AND REVIEW
14.1 The compliance manager will monitor the effectiveness and review the implementation of this policy, regularly considering its suitability, adequacy and effectiveness. Any improvements identified will be made as soon as possible. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption.

14.2 All Team Members are responsible for the success of this policy and should ensure they use it to disclose any suspected danger or wrongdoing.

14.3 Team Members are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries should be addressed to the compliance manager.

This policy does not form part of any employee's contract of employment and it may be amended at any time. Schedule 1 Potential risk scenarios: "red flags" The following is a list of possible red flags that may arise during the course of you working for us and which may raise concerns under various anti-bribery and anti-corruption laws. The list is not intended to be exhaustive and is for illustrative purposes only.

If you encounter any of these red flags while working for us, you must report them promptly to your manager or to the compliance manager or using the procedure set out in the Whistleblowing policy:

  • (a) you become aware that a third party engages in, or has been accused of engaging in, improper business practices;
  • (b) you learn that a third party has a reputation for paying bribes, or requiring that bribes are paid to them, or has a reputation for having a "special relationship" with foreign government officials;
  • (c) a third party insists on receiving a commission or fee payment before committing to sign up to a contract with us, or carrying out a government function or process for us;
  • (d) a third party requests payment in cash and/or refuses to sign a formal commission or fee agreement, or to provide an invoice or receipt for a payment made;
  • (e) a third party requests that payment is made to a country or geographic location different from where the third party resides or conducts business;
  • (f) a third party requests an unexpected additional fee or commission to "facilitate" a service;
  • (g) a third party demands lavish entertainment or gifts before commencing or continuing contractual negotiations or provision of services;
  • (h) a third party requests that a payment is made to "overlook" potential legal violations;
  • (i) a third party requests that you provide employment or some other advantage to a friend or relative;
  • (j) you receive an invoice from a third party that appears to be non-standard or customised;
  • (k) a third party insists on the use of side letters or refuses to put terms agreed in writing;
  • (l) you notice that we have been invoiced for a commission or fee payment that appears large given the service stated to have been provided;
  • (m) a third party requests or requires the use of an agent, intermediary, consultant, distributor or supplier that is not typically used by or known to us; and
  • (n) you are offered an unusually generous gift or offered lavish hospitality by a third party.

Schedule 2
Gifts and Hospitality Policy

Introduction 1.
This policy is intended to provide advice to all Team Members, who in the course of their day to day work or as result of their employment, either receive offers of gifts and hospitality or provide gifts and hospitality to others on behalf of Salon Success Limited.

2. Further, in order to maintain trust and integrity with our business partners and avoid even the appearance of unethical or illegal conduct or a potential conflict of interest, it is important to be prudent when accepting business courtesies such as the giving and receiving of gifts or entertainment:

3. Team Members are expected to act with integrity when deciding whether to accept a business courtesy (ie anything of value for which the recipient does not pay fair market value, including gifts, services and entertainment). Team Members who are buyers, who influence buying, or who are involved in procurement transactions in any way (eg determining specifications, evaluating bids, choosing vendors or suppliers) must be especially careful when deciding whether or not to accept a business courtesy.

4. This policy does not prohibit normal and appropriate hospitality (given and received) to or from third parties.

Responsibility
5. HR has the ownership of this policy and the ‘Gift and Hospitality registers (received and given). Individual Team Members are responsible for reporting any gifts or hospitality offered or given and whether these have been accepted or declined. HR will record this information on the relevant register.

Gifts and Hospitality Definitions
6. ‘Gift’ means any item, cash, goods, or any service which is offered for the personal benefit at a cost, or no cost, that is less than its commercial value.

7. ‘Hospitality’ means any generous or material welcome or reception that is more than an incidental kind, such as beverage or light refreshment.

Gifts and Hospitality
8. The giving or receipt of Gifts or Hospitality is not prohibited, if the following requirements are met:

  • (a) it is not made with the intention of influencing a third party to obtain or retain business or a business advantage, or to reward the provision or retention of business or a business advantage, or in explicit or implicit exchange for favours or benefits;
  • (b) it complies with local law;
  • (c) it is given in our name, not in your name;
  • (d) it does not include cash or a cash equivalent (such as gift certificates or vouchers) without the prior approval of the compliance manager;
  • (e) it is appropriate in the circumstances. For example, in the UK it is customary for small gifts to be given at Christmas time;
  • (f) taking into account the reason for the Gift, it is of an appropriate type and value and given at an appropriate time;
  • (g) it is given openly, not secretly;
  • (h) Gifts or Hospitality should not be offered to, or accepted from, government officials or representatives, or politicians or political parties;
  • (i) All Gifts given must be logged appropriately i.e. Training & Promotional data entry (where Gifts are products) or ‘Gifts & Hospitality Given’ register, where Gifts/Hospitality do not include products;
  • (j) Hospitality given to a third party must be logged on the ‘Gifts & Hospitality Given’ register where the Hospitality provided is above a simple, low cost hospitality such as a working lunch or evening meal compared to a more expensive and elaborate hospitality above £50;
  • (k) Gifts or Hospitality received above the value of £50, or where more than one gift from a supplier is received in a year, where the combined value is above £50, must be logged on the ‘Gifts & Hospitality Received’ register. Where the value (or reasonably estimated value) of the Gift or Hospitality received is unclear, these should be logged. Please seek advice before accepting a Gift or Hospitality if unsure; and
  • (l) Any Gift or Hospitality exceeding £100 per person must have the approval of the General Counsel of Sally Beauty Holdings, Inc.

9. It is encouraged that any gifts that are accepted be donated to the Annual Christmas Raffle. If you wish to donate a gift, contact HR.

10. We appreciate that the practice of giving business gifts varies between countries and regions and what may be normal and acceptable in one region may not be in another. The test to be applied is whether in all the circumstances the Gift or Hospitality is reasonable and justifiable. The intention behind the Gift or Hospitality should always be considered. All Team Members need to be aware of, and guard against, dangers of misrepresentation or perception of favouritism.

What Is Not Acceptable?
11. It is not acceptable for you (or someone on your behalf) to:

  • a) give, promise to give, or offer, a payment, Gift or Hospitality with the expectation or hope that a business advantage will be received, or to reward a business advantage already given;
  • b) give, promise to give, offer, or accept a payment, Gift or Hospitality to or from a government official, agent or representative to "facilitate" or expedite a routine procedure (any incidents of this nature which arise must be reported to the Managing Director, Compliance Manager and General Counsel of Sally Beauty Holdings Inc.);
  • c) accept payment from a third party that you know or suspect is offered with the expectation that it will obtain a business advantage for them;
  • d) accept a Gift or Hospitality from a third party if you know or suspect that it is offered or provided with an expectation that a business advantage will be provided by us in return;
  • e) threaten or retaliate against another team member who has refused to commit a bribery offence or who has raised concerns under this policy; or
  • f) engage in any activity that might lead to a breach of this policy.