Venue: High Wycombe, Lane End Conference Centre
Date: Monday 17th July 2017
Whoever picks up your phone is part of your reception team, and they are no longer merely there to answer the phone and book appointments. This 3·6·5 specialist course will tap into the potential of your reception team and turn them into Reservationists.
As your guests’ first point of contact with your business, Reservationists can turn phone calls into bookings, and bookings into money in your till.
Specialist course suitable for any team members who regularly man your Reservations desk.
This day will focus on:
• The art of effective communication
• Using power questions to get results from phone calls
• Up-selling services to gain extra revenue
• How to deal effectively with complaints.
View our other 3·6·5 Education
For 3·6·5 Salon Education Members only, except Salon Management Masterclass which is open to Salon Owners and Managers who aren't currently members and wish to know more about joining 3·6·5
13 Mar 2017 - 13 Mar 2017
Salon Success, Aylesbury
Hosting a VIP or invitation only event for your salon guests is a fabulous way of both promoting and growing your salon. Rewarding existing guests, finding new guests and launching a new product or service are just some of the reasons to hold such an event.